Attendance doubled, and engagement up 92%.
The Los Angeles County Development Authority runs hybrid community meetings on housing and infrastructure, in person and online, in three languages. In 2024 CTC delivered five days of them: the highest attendance LACDA has recorded, and nearly twice the interaction of previous meetings.
Los Angeles County Development AuthorityGovernment & Public SectorHybrid meeting2024Los Angeles County, CA
2x
Attendance against previous meetings
+92%
Interactions through live polls and Q&A
3
Languages interpreted live: Vietnamese, Spanish and ASL
01 – The brief
Reach every resident, in the room and online.
LACDA’s community meetings are hybrid by design, so that residents across the county can take part whether or not they can travel. Building on a long-standing partnership, CTC set out to deliver a five-day program that would:
- Engage a diverse audience, with language and format inclusivity built in
- Grow participation, both in person and online
- Encourage real-time interaction through Q&A, live polls and open discussion
- Coordinate Vietnamese, Spanish and ASL interpretation seamlessly across every session
- Stay within budget without trading away quality
02 – What we did
Rehearse everything. Then make it easy to join in.
A hybrid meeting fails in the seams between the room and the stream, so the work went into the seams.
Rehearse the whole run of show. Every session, interpreter hand-off and technology cue was walked through before the first day, so the live meetings ran without pauses.
Tune the technology to the audience. Registration, streaming and audio visual were set up so that a first-time online participant could join, understand and take part without help.
Build interaction into the agenda. Live polls and moderated Q&A were scheduled into every session rather than added at the end, which is where the 92% lift in interactions came from.
Make interpretation invisible. Vietnamese, Spanish and ASL interpreters were coordinated across all five days so that no participant had to ask for access.
03 – The results
The best-attended meetings LACDA has held.
The 2024 series set a new benchmark for the program.
- Attendance doubled, with record in-person participation and a strong virtual turnout
- Interactions up 92%, against previous meetings, driven by live polls and Q&A
- Every session interpreted, in Vietnamese, Spanish and ASL
- Delivered within budget
- Recognised by LACDA, as the most successful meetings to date
04 – Services
What CTC delivered.
- Virtual Meeting Management
- Registration Management
- Audio Visual Management
- Interpreter Coordination
- Post Event Report
05 – More case studies
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Brought in with twelve weeks to go. Attendance nearly doubled.
Brought in as a consultant with three months to go, CTC took over onsite delivery of a three-day film industry conference in Los Angeles. Attendance finished 98% up on the previous year, within budget.
Ten years with WIFLE, and 8.5% under budget in 2024
CTC has run WIFLE's Annual Leadership Training for a decade. In 2024 the event came in 8.5% under budget through negotiation, met its sponsorship goal, and kept attendance growing.
06 – Start here
Tell us the date and the budget.
We will tell you what is possible.
LACDA’s record turnout started with one conversation about who the meetings were for and how they would be reached.